FAQS

Do you offer returns and refunds?

Yes, we do offer returns and refunds but only for unopened packages or products that were defective upon arrival. Due to sanitary concerns & health/safety, if the product has been used, we can not accept we can not accept a return or refund. Email our team for more information.

What about shipping and delivery times?

Our warehouse managers fulfill orders within 1-3 business days (Mon-Fri), a timeline which does not include Weekends or Holidays. Once the order is fulfilled, you will receive a tracking number to your EMAIL which you can use on our website. Please remember that delivery of your order is the responsibility of the shipping carrier (USPS, FedEx, DHL). Your product will arrive within 15-30 days due to temporary delays from COVID-19. For specific delivery times per country, click here > https://japaknives.com/pages/shipping

What does the free lifetime warranty cover?

Our lifetime warranty comes with every purchase. It covers any damages that may be incurred in the delivery process such as scratches or dents.

Where are your knives made and shipped from?

Our branded products are manufactured in the United States & Japan. Depending on your location, we ship our products from one of three international warehouse; we have warehouses in the United States, Australia and Japan.

What materials are used to make Japaknives?

Japaknives are hand forged of 18/10 electroplated steel and then infused with a handle made of ancient oak wood or carbon onyx material.

Does the hole cut out actually help improve control?

Yes! Our best selling premium control chefs knife is scientifically proven to allow for more control as it was specially designed so the index finger can be in contact with the blade, allowing a more hands on experience.